Terms of service
1. Overview
This website is operated by Vijaya Collections. Throughout the site, the terms “we”, “us” and “our” refer to Vijaya Collections.
By accessing or using our website, placing an order, or purchasing products from us, you agree to be bound by these Terms of Service, along with our Privacy Policy, Shipping Policy, and Return & Exchange Policy.
If you do not agree with these terms, please do not use our website or place an order.
2. Eligibility
By using this website or placing an order, you confirm that the information you provide is accurate and that you are legally capable of entering into a purchase transaction under applicable law.
3. Products and Product Information
We make reasonable efforts to display product descriptions, images, colors, sizes, measurements and other product information as accurately as possible.
However, the actual color of a product may vary slightly depending on your device screen, display settings, photography, lighting and other factors.
Product availability may change without notice.
We reserve the right to correct errors, inaccuracies or omissions in product information and to update product information at any time.
4. Pricing
All product prices displayed on our website are subject to change without prior notice.
The applicable price will be the price displayed at the time the order is placed.
Shipping charges, if applicable, will be displayed during checkout before the order is completed.
For orders below ₹999, a shipping charge of ₹100 applies.
Orders of ₹999 or above qualify for free shipping within India, subject to the terms of our Shipping Policy.
5. Orders
When you place an order through our website, you are making a request to purchase the selected products.
After placing an order, you will receive an order confirmation where applicable.
An order may be cancelled or declined in circumstances including, but not limited to:
- Product unavailability
- Incorrect product or pricing information
- Payment issues
- Suspected fraudulent or unauthorized transactions
- Inability to deliver to the provided address
- Other circumstances requiring cancellation under applicable law
If we cancel an order after payment has been successfully received, any applicable refund will be processed in accordance with applicable law and our policies.
6. Payment
Payments must be completed through the payment methods made available on our website.
You agree to provide accurate billing and payment information.
We are not responsible for payment failures caused by banks, payment gateways, internet connectivity, or other third-party services.
7. Shipping and Delivery
We currently ship within India only.
Orders are generally dispatched within 1–2 business days.
Estimated delivery is generally 7–14 business days from dispatch.
Delivery times are estimates and may vary because of courier operations, weather, public holidays, logistical issues, remote locations, or other circumstances beyond our reasonable control.
For complete information, please refer to our Shipping Policy.
8. Returns and Exchanges
Vijaya Collections does not offer returns for change of mind, personal preference, incorrect size selection, or similar reasons.
Exchanges may be considered for eligible cases involving damaged, defective, or incorrect products, subject to our Return & Exchange Policy and applicable law.
For eligible damage or wrong-product claims, customers are required to provide the required continuous, unedited unboxing video within 2 days of delivery.
Please review our Return & Exchange Policy before placing an order.
9. Customer Information
You agree to provide accurate, complete and current information when creating an account, placing an order, or contacting us.
You are responsible for ensuring that your delivery address, phone number, email address and other order information are correct.
10. Website Use
You agree not to use our website:
- For any unlawful purpose
- To engage in fraudulent activity
- To interfere with the operation or security of the website
- To attempt unauthorized access to our systems
- To introduce malicious software or harmful code
- To copy or misuse website content without permission
- To engage in activity that may damage our business or customers
We reserve the right to restrict or terminate access to the website where reasonably necessary and permitted by law.
11. Third-Party Services
Our website may use third-party services such as payment gateways, shipping providers, analytics services, advertising platforms and other technology providers.
Your use of third-party services may also be subject to their respective terms and policies.
We are not responsible for the independent policies, availability or actions of third-party services.
12. Website Availability
We make reasonable efforts to keep our website available and functioning properly.
However, we do not guarantee that the website will always be available, uninterrupted, secure, or free from errors.
The website may occasionally be unavailable due to maintenance, technical issues, updates, or circumstances beyond our control.
13. Limitation of Liability
To the extent permitted by applicable law, Vijaya Collections will not be responsible for losses arising from circumstances beyond our reasonable control, including third-party service interruptions, courier delays, technical failures, or events outside our control.
Nothing in these Terms of Service is intended to exclude or limit any consumer rights or liability that cannot legally be excluded or limited under applicable law.
14. Changes to These Terms
We may update these Terms of Service from time to time to reflect changes to our business, website, services, or applicable requirements.
The updated version will be published on this page with the revised effective date where appropriate.
Your continued use of the website after changes are published constitutes acceptance of the updated terms to the extent permitted by law.
15. Governing Law
These Terms of Service shall be governed by the applicable laws of India.
Any disputes shall be handled in accordance with applicable Indian law and the rights and remedies available to consumers under applicable law.
16. Contact Us
If you have any questions regarding these Terms of Service, please contact us at:
Vijaya Collections
Email: pvijayacollections@gmail.com