Refund policy
Refund & Exchange Policy
At Vijaya Collections, we carefully inspect and pack every order before dispatch to ensure that you receive your products in good condition.
No Returns
We do not accept returns for change of mind, incorrect size selection, color preference, personal preference, or any other reason where the product delivered is correct and undamaged.
We do not offer refunds for returned products.
Exchange Eligibility
An exchange will be considered only in the following situations:
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The product received is damaged or defective.
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The wrong product was delivered.
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The product received is significantly different from the product ordered.
To request an exchange, you must contact us within 2 days of delivery at:
Mandatory Unboxing Video
For any damaged, defective, or wrong-product claim, you must provide a continuous, unedited 360-degree unboxing video of the package.
The video must:
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Clearly show the package from all sides before opening.
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Show the shipping label and order details.
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Show the package being opened.
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Clearly show the product immediately after opening.
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Clearly show the damage, defect, or incorrect product, if applicable.
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Be continuous and unedited.
The unboxing video must be provided within 2 days of delivery.
Claims submitted without the required video may not be eligible for an exchange.
Condition for Exchange
The product must remain unused, unworn, unwashed and in its original condition, with all original tags, packaging and accessories intact, unless the issue itself prevents the product from being used or the product received is incorrect.
We may request additional photographs or videos to evaluate the issue.
Wrong Product
If you receive a product that is different from the product you ordered, please contact us within 2 days of delivery and provide the required unboxing video.
If the claim is approved, we will arrange an exchange for the correct product, subject to availability.
Damaged or Defective Product
If your product arrives damaged or defective, contact us within 2 days of delivery with the required unboxing video.
After reviewing the evidence, if the claim is approved, we will arrange an exchange for the same product or an appropriate replacement, subject to availability.
Exchange Process
To request an exchange, contact:
Please include:
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Order number
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Customer name
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Reason for the exchange
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Required unboxing video
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Clear photographs of the product and packaging, if requested
Do not send any product back without first contacting us and receiving exchange instructions.
Non-Eligible Exchanges
An exchange will generally not be provided for:
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Change of mind
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Change of color preference
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Change of style preference
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Incorrect size selection by the customer
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Products that have been worn, washed, altered or used
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Products without original tags or packaging
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Damage caused after delivery
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Normal wear and tear
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Claims made after 2 days of delivery
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Claims without the required unboxing video
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Products returned without prior approval
Exchange Availability
Exchanges are subject to product availability. If the exact replacement is unavailable, we will contact you to discuss the available resolution.
Contact Us
For any exchange-related questions, please contact us at:
Note: This policy is subject to applicable consumer protection laws and regulations. Nothing in this policy is intended to limit any rights that cannot legally be excluded.