Shipping policy
Shipping Policy
At Vijaya Collections, we currently ship orders within India only.
Shipping Charges
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Orders below ₹999: Shipping charge of ₹100
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Orders of ₹999 or above: Free shipping
The applicable shipping charge will be displayed during checkout before you complete your purchase.
Order Processing & Dispatch
Orders are generally processed and dispatched within 1–2 business days after the order is successfully placed.
Orders placed on Sundays, public holidays, or during periods of high order volume may require additional processing time.
Once your order has been dispatched, you will receive tracking information so that you can follow the status of your shipment.
Delivery Time
Estimated delivery time is 7–14 business days from the date of dispatch.
Delivery times may vary depending on the delivery location, courier availability, weather conditions, public holidays, unforeseen circumstances, or other factors outside our control.
The estimated delivery time is therefore not a guaranteed delivery date.
Order Tracking
Once your order has been dispatched, we will provide tracking information where available.
You can use the tracking details to check the current status of your shipment.
Please allow some time for the tracking information to become active after dispatch.
Delivery Address
Please ensure that the shipping address, phone number and other delivery details provided during checkout are accurate and complete.
Vijaya Collections is not responsible for delays or unsuccessful delivery caused by incorrect or incomplete information provided by the customer.
If you realize that you have entered an incorrect address, please contact us as soon as possible at:
We will try to assist you, but we cannot guarantee that the address can be changed after the order has been dispatched.
Delivery Delays
While we aim to deliver orders within the estimated timeframe, delays may occasionally occur due to courier operations, weather conditions, public holidays, logistical issues, remote delivery locations, or circumstances beyond our control.
If your order is delayed, please contact us with your order number and we will assist you in checking the shipment status.
Lost or Damaged Shipments
If you believe your shipment has been lost or arrives with visible damage, please contact us as soon as possible at:
Please retain the original packaging, shipping label and any other relevant materials until the issue has been reviewed.
For products that arrive damaged or if you receive the wrong product, please refer to our Return & Exchange Policy, including the requirement to provide the required unboxing video within 2 days of delivery.
Delivery to Remote Locations
Delivery availability and delivery times may vary depending on the destination PIN code and courier service availability.
If a courier service is unable to deliver to a particular location, we will contact the customer where possible to discuss the available options.
Contact Us
If you have any questions regarding shipping or delivery, please contact us at:
Vijaya Collections ships orders within India only.